General inquiries
Questions about the organization, coexistence advice that is not urgent, and anything you are not sure where to send.
For a raccoon that needs help right now, call the hotline. For everything else, the right inbox is below and we answer within two business days.
(000) 000-0000 Rescue hotline, 24 hours a day, every day. Have your location and a description of the animal ready.
What to do while you waitQuestions about the organization, coexistence advice that is not urgent, and anything you are not sure where to send.
Training dates, shift questions, and group volunteer days for workplaces and schools.
Receipts, monthly giving changes, gifts of stock, bequests, and employer matching.
Interviews, photography, and filming requests. We can usually accommodate visits with a week's notice.
Field trips to the learning lab, classroom visits, and the teacher field lab guide.
Businesses, land owners, agencies, and community groups.
Free public tours run every Saturday at 10 a.m., 11:30 a.m., and 1 p.m. and last about 50 minutes. They include the learning lab, the clinic corridor viewing window, and the pre-release enclosures from the observation deck. No booking needed for groups under eight.
The campus has accessible parking and paths, a quiet viewing deck, and tactile learning stations. Tell us in advance if you need anything else and we will arrange it.
24 hours a day, every day of the year, including holidays.
7 a.m. to 9 p.m. daily at the intake door. Call ahead.
Monday to Friday, 9 a.m. to 5 p.m.
Saturdays, 10 a.m. to 2 p.m. Closed the last Saturday of December.
We collect your name and contact details only when you give them to us, for example when you donate, subscribe to Field Notes, or report an animal. We use them to do the thing you asked for and to send you receipts and updates. We do not sell, rent, or share donor information with anyone. To see, correct, or delete what we hold about you, email hello@foggyvalleyrescue.org.
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